FAQs

We ship from Germany or France. Free shipping to most EU countries.

Most orders will arrive in 5 - 10 days by GLS or DHL.

Android: Please search for 'EVSEmaster' in Google Play

IOS: Please search for 'EVSEmaster' in App Store.

If you need the VAT invoice, please contact us with your order number. We will send the pdf invoice to you via email.

Sorry to say that our wallbox don't support OCPP.

Our wallbox don't have the function of load balancing. But the app wallbox can be adjusted in power manually via app.

Only app wallbox can be adjusted in power manually via app. Other wallbox cannot be adjusted in power. The adjust range of 32A app wallbox is 6A-32A.

Our wallbox is integrated design, the cable cannot be extended.
If you take it apart, then you cannot enjoy the warranty.
If you don't care about the warranty period and insist on disassembling and extending the cord, please ask a professional electrician to do this.

If there is anything else we can assist with, please feel free to contact us.